Frequently asked questions (FAQ)

Before you order

When will you ship my order?

We dispatch orders within 0–2 days of receiving payment. This is the dispatch time; delivery depends on the carrier selected.

How much does shipping cost?

Delivery to a pickup point in Czechia starts at 28 Kč. Shipping is free on orders of 1,900 Kč or more. International PPL delivery costs 120 Kč for orders below 1,900 Kč; orders of 1,900 Kč or more ship free. Slovakia follows the same delivery terms as Czechia. You will see the exact cost based on the carrier and order contents in your cart.

How do I get a free shaker?

We include a free Kolagin shaker with your first order.

How can I pay?

You can pay for Kolagin PREMIUM and VEGAN products by card, Apple Pay, Google Pay, bank transfer, instant bank payment or Pluxee benefits. DNA tests can only be paid for by bank transfer. Pluxee payment terms →

What is the difference between Kolagin® PREMIUM and Kolagin® VEGAN?⌄

Kolagin® PREMIUM contains animal-derived collagen in two distinct forms — native type I atelocollagen and hydrolyzed type I collagen — complemented by other ingredients for comprehensive connective tissue nutrition. Native atelocollagen has distinctive properties.

Kolagin® VEGAN contains no animal collagen. It is designed as a 100% vegan alternative to collagen nutrition and contains selected amino acids, Vollagen®, fermented chondroitin MyCondro®, glucosamine, two forms of hyaluronic acid, vitamin C and selected minerals. This version is characterized by high bioavailability of its main active ingredients and its non-animal-derived composition.

How does Kolagin® work in practice?⌄

Kolagin® is not based on a single ingredient. Its formulas combine substances used in connective tissue care, including cartilage, tendons, ligaments, bones and skin.

The product ranges differ in composition and approach: PREMIUM contains collagen directly, while VEGAN provides non-animal-derived ingredients and amino acids that the body can use to form its own connective tissue structures.

The formula was developed under the professional guidance of a rehabilitation physician in cooperation with European specialist and development teams. The selection and dosage of key active ingredients are based on published scientific and clinical studies.

What makes Kolagin® distinctive?⌄

Kolagin® was created as comprehensive nutrition for connective tissues, rather than a single-ingredient collagen powder.

Development therefore focuses not only on collagen itself, but also on other natural components of connective tissues and substances related to their metabolism.

The formulas are developed in Czechia under the professional guidance of rehabilitation physician MUDr. Radka Jarkovská.

How does Kolagin® differ from typical single-ingredient collagen products?⌄

Many collagen supplements mainly contain hydrolyzed collagen. Kolagin® PREMIUM combines several ingredient types: native type I atelocollagen, hydrolyzed collagen, glucosamine, chondroitin, two molecular forms of hyaluronic acid, vitamin C and selected minerals.

Kolagin® VEGAN takes a different approach and contains no animal collagen.

Who is Kolagin® suitable for?⌄

Kolagin® PREMIUM and Kolagin® VEGAN are suitable for adults and children aged 8 and over. The recommended dose for children is based on age and body weight.

It is often chosen by active people, athletes, those with regular physical exertion, middle-aged and older people, and those who want to pay closer attention to their joints, tendons, ligaments, cartilage, bones and skin.

Can Kolagin® also be relevant for younger people?⌄

Yes. Connective tissue care is not only for older age groups.

For younger adults, it may be relevant particularly with regular sport, intense physical exertion or as part of long-term musculoskeletal care.

Kolagin® PREMIUM and Kolagin® VEGAN are suitable for children aged 8 and over when the recommended dose for their age and body weight is followed. Neither formula is intended for pregnant or breastfeeding women. If you have health concerns or take medication, consult a doctor about whether the food supplement is suitable, and always follow the warnings on the packaging.

What is the recommended dosage?⌄

Kolagin® PREMIUM and Kolagin® VEGAN are taken once daily in the amount stated on the specific product pack.

Mix the powder with water or another suitable drink. Regular daily use is more important than the exact time of day.

The recommended dosage by age and body weight is available under PREMIUM ingredients and VEGAN ingredients. Always follow the lower of the servings recommended for age and body weight, and observe the dosage stated on your pack.

How long does it take to notice an effect?⌄

Connective tissues renew more slowly than, for example, muscle tissue, so an immediate effect after just a few servings should not be expected.

Perceived effects vary from person to person and depend, among other things, on age, physical exertion, diet and the body’s initial condition. Regular use over a longer period is therefore appropriate for a meaningful assessment.

Is Kolagin® suitable for long-term use?⌄

Yes. The products are also designed for long-term connective tissue care when the recommended dosage is followed.

However, a food supplement does not replace a varied diet, sufficient exercise or other aspects of a healthy lifestyle.

Is Kolagin® suitable for athletes?⌄

Yes. During sport, connective tissues are exposed to repeated mechanical stress, just like muscles.

Kolagin® is therefore also used by recreational and competitive athletes as part of long-term musculoskeletal care and recovery.

Is Kolagin® laboratory tested?⌄

Production uses raw materials with defined quality parameters and follows the requirements applicable to food supplements.

Individual production batches and the raw materials used are subject to the relevant control procedures.

Is Kolagin® VEGAN really free from animal collagen?⌄

Yes. Kolagin® VEGAN contains no animal collagen.

Its formula is designed as a vegan alternative to collagen nutrition and uses non-animal sources for its active ingredients.

What is Vollagen®?⌄

Vollagen® is a complex of non-animal-derived amino acids designed as a vegan alternative to products based on animal collagen.

In Kolagin® VEGAN, it forms part of a comprehensive formula alongside other amino acids and substances used in connective tissue nutrition. The manufacturer reports high bioavailability of this ingredient based on a scientific study.

What is MyCondro®?⌄

MyCondro® is chondroitin sulfate produced by fermentation technology without using animal tissues.

This makes it suitable for use in vegan products such as Kolagin® VEGAN.

The high bioavailability of this ingredient was confirmed in a scientific study.

Why does Kolagin® contain two forms of hyaluronic acid?⌄

Hyaluronic acid occurs naturally in the body’s connective tissues and is an important component of joint synovial fluid. Kolagin® products combine two molecular sizes of hyaluronic acid as part of a comprehensive formula that is not based on a single active ingredient. This combination is intended to support the viscoelastic and lubricating properties of the joint environment.

What is a genetic test?⌄

The genetic test analyses selected variants of the COL1A1 and COL5A1 genes, which are related to the structure of collagen connective tissues.

The results can provide additional information about individual genetic predispositions and may be used, for example, when planning physical exertion, preventive measures and long-term musculoskeletal care.

We also offer other genetic tests focused on areas related to the musculoskeletal system. If you cannot find a test that meets your needs among the available options, contact us by email. By arrangement, an individually tailored genetic test can also be prepared for the area you wish to investigate.

How does genetic testing work?⌄

Sample collection is simple and non-invasive. It uses a mouth swab taken according to the enclosed instructions.

The sample is then analysed in a laboratory, providing information about selected genetic variants.

Because a person’s genetic information does not change during their lifetime, the particular genetic test only needs to be taken once and does not need to be repeated.

Do I need to see a doctor or have blood drawn for a genetic test?⌄

No. A blood sample is not needed.

The DNA sample is obtained with a mouth swab, so it can be collected simply by following the enclosed instructions.

Will a genetic test tell me whether I will have joint or tendon problems?⌄

No. A genetic test is not a diagnosis and cannot predict whether a particular person will develop certain problems.

Genetics is only one part of the overall picture. Musculoskeletal health is also influenced by age, the type and intensity of physical exertion, recovery, body weight, diet, previous injuries and other factors.

Do I need a genetic test before taking Kolagin®?⌄

No.

A genetic test is a separate product that provides additional information about selected genetic variants. It is not a requirement for taking Kolagin® PREMIUM or Kolagin® VEGAN.

Does Kolagin® contain organic ingredients?⌄

Selected organic-quality ingredients are also used in the individual formulas.

The exact current ingredients are always listed on the specific product page and its packaging.

Where can I find the exact ingredients of each product?⌄

The full ingredients, quantities, dosage, allergens and other information are listed on the specific product page and its packaging.

We therefore recommend always referring to the information for the specific Kolagin® PREMIUM or Kolagin® VEGAN version.

Choose your Kolagin

Lemon PREMIUM with collagen, or mango VEGAN with no animal-derived ingredients.

Choose Kolagin →