Terms and conditions of business Kolagin

TERMS AND CONDITIONS — kolagin.com

1. Seller identification

Seller:
HELITECH sro
Registered office: Kubatova 1240/6, 370 04 Ceske Budejovice
ID: 28140621
VAT number: CZ28140621
Email: info@kolagin.com

Company registered on August 18, 2011,
File number C 19903 kept at the Regional Court in České Budějovice.

2. Nature and purpose of the document

These terms and conditions govern the rights and obligations between the seller and the buyer pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., of the Civil Code.
The aim is to ensure a transparent, understandable and legally secure purchasing framework.

3. Information before concluding the contract

All essential information about the products (especially composition, properties and method of use) is provided for individual products.
Prices are inclusive of VAT. Shipping and payment costs are displayed before the order is completed.

The buyer has the right to withdraw from the contract within 14 days, unless there is an exception under Section 1837 of the Civil Code (especially for open dietary supplements).

4. User account

Upon registration, a user account can be created for the buyer.
The buyer is obliged to maintain the confidentiality of the login details and is responsible for their security.

5. Order and conclusion of the purchase contract

The purchase contract is formed upon confirmation of the order by the seller.
Information about the goods is for informational purposes only. The seller reserves the right to refuse an order in the event of an obvious error in the price or suspicion of system abuse.

6. Price and payment terms

Prices are listed including VAT.
Payment options are listed in the shopping cart.
Goods are shipped upon receipt of payment, unless otherwise agreed.

7. Delivery of goods

Goods are delivered via contracted carriers specified in the ordering process.
The usual delivery time is 2-5 business days from receipt of payment, unless otherwise stated.

The purchase contract is fulfilled upon receipt of the goods by the buyer.
The buyer is obliged to check the condition of the shipment upon receipt.

8. Withdrawal from the contract

The consumer has the right to withdraw from the contract within 14 days of receiving the goods.
For hygiene reasons , it is not possible to withdraw from the contract for open food supplements .

Returned goods must be undamaged, complete and suitably packaged.
The costs of returning the goods are borne by the buyer.

9. Complaints procedure — rights arising from defective performance

9.1 Seller's liability

The seller is responsible for ensuring that the goods:

  • corresponds to the description and declared composition,

  • is in intact packaging,

  • has no defects that prevent use,

  • meets the legislative requirements for food supplements.

9.2 Filing a complaint

A complaint can be filed:

  • by email to info@kolagin.com

  • by sending the product to the seller's registered office address

9.3 Complaint handling

The complaint is handled without undue delay, no later than within 30 days, unless otherwise agreed.

10. Personal data protection (GDPR)

The Seller processes personal data in accordance with the GDPR for the purpose of:

  • order processing,

  • delivery of goods,

  • user account management,

  • fulfillment of legal obligations.

The buyer has the right to access, rectify, delete, restrict processing and file a complaint with the Office for the Protection of Personal Data.

11. Out-of-court dispute resolution

The consumer has the right to out-of-court dispute resolution through
Czech Trade Inspection (www.coi.cz) ).
The seller prefers amicable resolution of disputes.

12. Final provisions

The purchase contract is concluded in the Czech language.
The buyer does not incur any costs for means of distance communication beyond the basic rate.

These terms and conditions are valid and effective from January 1, 2025 .
The current version is always available at www.kolagin.com .

ANNEX: WITHDRAWAL FORM

(fill in and send only if you want to withdraw from the contract)

Notice of withdrawal from the contract

Addressee:
HELITECH sro
Kubatova 1240/6
370 04 Ceske Budejovice
Email: info@kolagin.com

I hereby declare that I withdraw from the contract for the purchase of these goods:

  • Product name: ................................................

  • Order number: ............................................

  • Order date: .............................................

  • Date of acceptance: .............................................

Name and surname of the buyer: ................................
Buyer's address: .............................................

Date: ................................
Signature (only if sent in paper form)